After your payment is verified, it may take a few days to process and ship your order. This does not include weekends or holidays. Please refer to the chart below for rates. Please allow 24-48 hours for your tracking details to update.
FREE EXPRESS SHIPPING IS AVAILABLE ON €100+ ORDERS
|Country||Standard (business days)||Express (business days)|
|USA & Canada||3-15 days
|China||8-21 days||7 days|
|Hong Kong||4-15 days
|Israel||6-15 days||5 days|
|Japan||5-15 days||5 days|
|Singapore||5-15 days||7 days|
|United Kingdom||6-15 days
|Rest of World||7-15 days||
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid) from our warehouse in Milan Italy, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by ALPHADOG.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
International returns initiated due to invalid shipping address or delivery failure will be subject to a €25 restocking fee which will be deducted from the refund amount.
International returns initiated due to refusal to pay duties and taxes or invalid shipping address will be subject to a €25 restocking fee which will be deducted from the refund amount.
If you are not happy with your purchase for any reason, please contact us for returns or exchanges.