Return Policy

Not 100% satisfied with the items you received? We have made the returns so easy for you with our Return Center.

We only accept returns postmarked within 15 days from the delivery date. Once we receive your parcel, your refund will be automatically issued to your original payment method. You can return by using your local post office or any tracked courier at your cost. In that case, you should mail it to:

 

For European Customers:

THE ALPHA DOG
VIA PACINOTTI 23
MONZA, ITALY
ZIP CODE: 20900
TEL: +39 3779681135

 

For US, Canada & Rest of the World Customers:

ALPHADOG MILANO LLC
1580 N LOGAN ST
660 STE
DENVER,CO
ZIP CODE: 80203-1994
TEL: +1 (970) 234 4825 

 

Return Conditions

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged: underwear & sleepwear, jewelry, and accessories.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Refunds

Your request will be processed within 2 days after we receive your returns. The refund will be issued to your original payment account with no exceptions.

 

Note：Orders with Discount Codes applied are non-refundable.

Note：The original shipping fee and insurance are non-refundable.

 

.